Presales/ Solutions Engineer || Remote @ Kolkata, West Bengal, India

Wonderful opportunity to be in an award-winning Video Management Systems & the global market leader! looking for Solutions Engineer || Remote @ Kolkata, West Bengal, India

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H/P: +65 9165 5825  || H/P: +91 99867 39628 ||  E-mail: surendra@pivotal.associates

Organisation is looking for a Solutions Engineer to serve our India market and be located in West Bengal. We are looking for someone who is tech savvy, sales savvy and customer service oriented. If you believe in technology at its finest, then this is the place for you.

We offer an exciting and challenging job in the world’s No. 1 VMS Company as well as the opportunity to shape a small but fast-growing in India. As a Solution Engineer, you are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. You will support the sales team to increase sales in the region and assist with Presales support, being the go-to-technical-expert and back-up for sales people and partners. It is essential to be able to articulate technology and product positioning to both business and technical users. You must also be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales and support processes.

 

Your Responsibilities:

• Supporting our channel and distributor partners with expertise, calculations, and preparations for video surveillance projects, tenders, etc.
• Answer incoming e-mails and phone calls within your area
• Provide timely and accurate status updates to partners and relevant internal stakeholders 
• Conduct presales training for partners and customers. 
• Hands-on and technical assistance in connection with the preparation, setting up, and executing demos, exhibitions, events, customer meetings, etc.
• Fully document each customer contact using Salesforce
• Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
• Create solution documents for partners and customers with Microsoft Visio architectures.

 

Independent Job Tasks: 

• Stay updated with the latest VMS and security systems developments and new technologies.
• Travel as needed and within an assigned budget locally, regionally, and to/from HQ for trade shows, events, etc., participation
• Scheduling of time, meetings, travel, etc., and use of an internally shared Microsoft Outlook calendar as a basis for your schedule
• Timely expense management and reporting to company requirements
• Field presentations for partner(s) and events
• Developing a thorough competency of Organisation software products and demonstration equipment for daily use
• Team interaction and ongoing coordination with Country Manager, Team Lead, Vertical Sales specialists, and Inside Channel Managers
• Weekly activity reporting.

 

Professional Qualifications:

• Minimum 10 Years experience in VMS and IT solutions.
• IT-engineering background, especially IP networks and the Windows platform
• Bachelor’s degree in IT
• Comptia Network+ certification
• Cisco CCNA certification
• Microsoft Certifications (MCITP, MCSE)
• Business-level English verbal and written skills.
• Cloud and virtualization knowledge.

 

Personal Skills: 

• Good at communicating technical knowledge also to non-technicians
• Having a proactive approach when facing challenges
• Ability to exercise discretion and independent judgment with important matters
• Open and honest team player
• Analytical skills
• Self-motivated
• Multi-tasker
• Organized
• High values and ethics
• Competitive
• Ability to uphold organizational values