For further details please drop email with updated profile at aravinthu@tsmspl.com
Location:
Remote/Hybrid
General
Summary:
·
The Cloud Operations team provides
24x7x365 support for all Company SaaS & Hosting customers globally.
·
This business unit is responsible for
the day-to-day management and support of the cloud operations environment
including the uptime, performance and high availability of all customers
supporting systems inside of the SaaS & Hosted environments.
·
The SaaS & hosted ecosystem is
comprised of multi-tiered applications, microservice architectures, containers
& virtual servers as well as large & complex multi-terabyte SQL
database systems.
·
The Principal Cloud Operations
Infrastructure Engineer will be responsible for designing, implementing &
managing key infrastructure systems supporting Cloud Linux Systems, Storage and
hyperscaler hosted instance backups.
·
Additional responsibilities may
include DR event planning, future expansion into COLO hosted infrastructure
and, and other centralized shared services that will need to be implemented in
support of customer systems across private and public cloud environments
including AWS.
Key
Responsibilities
• Responsible for
working with the Cloud Operations Support, Infrastructure, DBA, and SRE teams
to collect requirements for system backups.
• Serve as the SME
for Linux matters including the establishment and maintenance of SUSE and other
linux VM templates
• Responsible for
hardening linux systems per CIS standards through infrastructure as code
• Design the new
backup solution that fits our needs, ensuring alignment with key deliverables
from leadership.
• Follow established
solution development processes to select and implement appropriate solutions
across the relevant technology domains of linux, storage, backups, and disaster
recovery to meet Company’s needs.
• Responsible for
working with Cloud Operations Support, Infrastructure, DBA, and SRE teams to
document and deploy new solutions
• Responsible for
training on a cadence to the Cloud Operations Organization on how newly
developed solutions operate.
• Provide escalation
support on related technology issues to the Cloud Operations Organization
serving in a 24x7 on-call rotation.
• Participate in
Support ticket resolution for areas of responsibility.
• Manage Cloud based
hyperscaler storage, backup and related offerings to maximize the value of the
leveraged hyperscaler while minimizing the cost to the business. • Participate
in on-call rotation every month.
• Responsible for
engagement in the project deployment activities related to job function.
Professional Skills & Abilities
• Desire and ability
to thrive in a fast-paced, highly demanding, dynamic business and cloud
operations environment.
• The role requires
analytical acumen and solution orientation to probe for understanding and to
make appropriate decisions to address the nuances of technical and business
challenges in order to achieve the targeted outcome
• Strong customer
service orientation
• Excellent
communication skills and experience in driving cross department initiatives to
obtain organizational objectives & meet customer needs
• Strong
communication, presentation, business and technical writing skills
• The ability to
provide excellent customer service as well as manage and build strong
relationships both internally and externally
• Strong interest in
further developing and integrating operations with technology in business value
creating ways
• Awareness of
emerging issues, including regulations, industry practices and technology
Technical Skills & Experience
• 10+ years of
experience in job specific skills.
• 5+ years of
experience in scalable infrastructure and platforms architecture,
implementation, and management including Linux systems management and
architecture, storage and backup management in AWS, as well as Database
backups, and other infrastructure services
• 5+ years of
experience in linux administration and management
• 3+ years of
experience in Database backups, restores, and database server migrations.
• 3+ years of
experience in script development in python or powershell related to
infrastructure lifecycle management
• Degree in Computer
Science or equivalent experience.
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