Global HRIS and Operations Manager – Mexico/India

Looking for Global HRIS and Operations Manager, Location: India or Mexico || Experience 10+ years || Contact us at surendra@pivotal.associates     || H/P: +65 9165 5825

 About Client

Our Client is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Our Client helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Our Client ensures your business’s data is a high-performing and trusted asset. Our Client is also a preferred data solution used by the world’s top system integrators, and a portfolio company of Bridge Growth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Our Client operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives. We live by our Core Values which are Think Big, Be Curious, Take Action, and Stronger Together.

 

The ROLE

Reporting to the Chief People Officer, the Global HRIS and Operations Manager, is a key member of the Global HR leadership team committed to the highest level of customer service and data integrity, supporting a fast-growing company. They will own and drive all HR data operations activities while leading initiatives aimed at improving operational efficiency and productivity of our systems. The role will support HR business processes as well as develop solutions that support the organization's strategic objectives through dashboard analytics to support decision making, quality data management and system controls, process evaluation, and technical development. The Global HRIS and Operations Manager will be a key collaborator supporting the HR intersection points across all areas of the business and systems, serve as a liaison to IT, Finance and third-party vendors.  As a leader, they will provide management to direct and indirect HRIS team members to ensure data governance and data quality.

 

Preferred Location – India or Mexico

 

WHAT YOU WILL DO

The Global HRIS and Operations Manager will be responsible for leading and managing the design, testing, configuration and maintenance of SuccessFactors Recruiting, Onboarding, Employee Central, Performance and Goal Management and Analytics.

• Manage and drive operations necessary to ensure global core data quality, data structure integrity, and operational efficiency of HR systems in a fast-paced, matrixed organization to support the business
• Organize, prioritize, and rationalize recommendations in the design, development, and automation of HR business processes to support company objectives and ensure that any new business solutions can be supported and integrated with third-party systems as needed
• Implement process change management across the company to drive HR data integrity, quality, reliability and accountability with continual inspection and validation
• Develop, maintain and audit workforce analytic reports, dashboards, metrics and trends to enable recommendations to the Executive Leadership team and the Board
• Collaborate with Regional HR Leadership, IT, and other stakeholders to identify data needs and user requirements, assess available technologies, recommend and implement solutions, and drive change management and adoption
• Manage SuccessFactors projects to ensure functionality is developed in a way that complies with business requirements, established methodologies, and the security of sensitive information using best practices
• Subject matter expert that leads the team to troubleshoot functional problems in SuccessFactors and SAP HCM modules and other application software
• Initiate, research and resolve HRIS problems such as mass updates of data, process flaws, data discrepancies and recommend solutions to meet business needs
• Accountable for SuccessFactors and SAP configuration changes for production support, enhancements, upgrades or quarterly releases
• Direct the business process analysis, creation of business requirements documents, and testing for projects and all system changes
• Develop business relationships and integrate system activities with other departments to ensure successful implementations, efficiencies and stakeholder support

 

WHAT IT TAKES

• Bachelor’s degree preferred in fields such as data analytics, computer science, business administration, or HRIS 
• 8+ years of hands-on team leadership/management experience and the configuration and support of HR systems, preferably SuccessFactors modules Employee Central, Recruiting, Reporting, Onboarding, Performance and Goal Management and Analytics
• Champion HRIS change management activities to drive maximum benefits, usage, and operational discipline
• Ability to translate complex information into actionable reporting and insights to support decision making
• Curiosity, strategic thinking, planning and operational implementation skills with attention to detail
• Strong business acumen, analytical, and qualitative skills along with robust excel knowledge
• Excellent problem-solving abilities, good business judgment and strong customer focus
• Proven ability to lead a project team and work independently, a self-starter and quick study
• Working knowledge of benefits, payroll, compensation, and other HR disciplines
• Strong interpersonal skills with the experience preparing content and messaging for an executive audience
• Comfortable reviewing and understanding country specific laws and business needs impacting system configuration

 

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Our Client you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.